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Flowers by Fruit will be more than happy to replace any arrangement that has not met your quality expectations free of charge on the proviso that we sight the damaged product within 24 hours of delivery. Please be sure to either e-mail a photo of the goods or call us as soon as possible to arrange collection. Please remember do not dispose of the damaged product in order to receive your replacement. Unfortunately Flowers by Fruit will not be able to replace any arrangement if it has been eaten or disposed of.
Flowers by Fruit will not provide refunds/replacements of goods if;
a) The goods have not been stored or transported correctly as per Flowers by Fruit instruction
b) Changes in the colour, texture, and flavour of the fruit due to seasonality.
Please note that if goods are collected for assessment and have passed the Flowers by Fruit quality control panel, additional charges may apply for the collection of the product.
If you wish to change or cancel your order, we will need a minimum 24 hours notice and a $10 administration fee applies. Any changes or cancellations with less than 24 hours notice will incur a fee of 50% your total order including the delivery fee.